Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (excl. surfboards)

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@deadkooks.com. Please note that returns will need to be sent to the following address: 1/18 Brigantine St, Byron Bay, NSW, 2481.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds or exchanges
Refunds and exchanges on surfboards will be assessed on a case by case basis. Apparel
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@deadkooks.com.